Business Excellence framework

Get organisation-wide training, assessment and implementation in Business Excellence framework.

SkillCity led by Wali Zahid is an assessor of the Prime Minister Quality Award in Pakistan, based on the Business Excellence model. This is the same model behind the US Malcolm Baldrige National Quality Award, an award process administered by the American Society for Quality (ASQ) and managed by the National Institute of Science and Technology (NIST), an agency of the US department of Commerce. This framework is used as the basis for over 70 other national Business Excellence/Quality awards around the world.

The model consists of seven categories:

Leadership
Strategic Planning
Customer & Market Focus
Measurement, Analysis & Knowledge Management
Workforce Focus
Process Management
Business Results

The core concepts of the Baldrige Criteria for Performance Excellence are:

Visionary leadership
Customer-driven excellence
Organizational and personal learning
Valuing employees and partners
Agility
Focus on the future
Managing for innovation
Management by fact
Social responsibility
Focus on results and creating value
Systems perspective

We can assist you in organisation-wide training, assessment and implementation of Business Excellence framework.

Testimonial

Tehseen Jafary

Abbott

Learning is at its best when its relevant, meaningful, and the same time, fun and enjoyable. And that's exactly what the Training of Trainers 3-day workshop was for me in 2006 with Wali. A highly interactive, hands-on program, I learned a great deal, and would highly recommend it to anyone interested in the workshop.

Wali is a wonderful coach and trainer, but most important, a kind, humble and wonderful human being, and I am sure that with his vast experience and wide range of expertise, SkillCity will soon become a raving success, Inshallah.